Maria

=Welcome!=

I am looking forward to reading your feedback.
** Laureate Network Universities ** ** Problem Summary ** In my new role as Operations Training Manager at Laureate Universities, I have identified several gaps amongst the Operations departments. My Performance Improvement Intervention will focus on closing the communication gap between the four operations departments which I will support. My approach will be to impact the employees within these departments which will ultimately lead to a better student experience for those universities that the Operations teams support. By accomplishing this task I can increase proficiency and productivity amongst the teams that will benefit the overall organization. ** Background of Organization ** Laureate International Universities (Laureate.net) was created in 1998 to provide all students a network of higher education institutions in which they can pursue their academic dreams. With a variety of support available to students and universities throughout the network there is a constant need to evolve within the organization. The Baltimore, Maryland location hosts the Operations department for this organization and this is where the intervention will be implemented. With the need for emails, meetings, communications, and other interactions throughout these Operations department it is vital that a consistent flow of information is maintained and shared with all members of the different operations departments. In my role as a Training Manager it is my responsibility to meet with the managers of each team and review the process, policies and procedures for their department. ** Stakeholders and Decision-Makers. ** My position reports directly to the Executive Director of Operations, who reports to the Vice President of Operations. These two individuals are the decision makers for this department. The directors and managers of the Operations departments will be impacted by my Performance Improvement Intervention plan. Ultimately the team members of each Operations department within their prospective universities will be impacted. <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Possible Interviews: <span style="line-height: 200%; margin: 0in 0in 0pt 1in; mso-add-space: auto; mso-list: l2 level1 lfo2; text-align: justify; text-indent: -0.25in;"> · <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Brett Lundeen <span style="line-height: 200%; margin: 0in 0in 0pt 1in; mso-add-space: auto; mso-list: l2 level1 lfo2; text-align: justify; text-indent: -0.25in;"> · <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Mary O’Connell <span style="line-height: 200%; margin: 0in 0in 0pt 1in; mso-add-space: auto; mso-list: l2 level1 lfo2; text-align: justify; text-indent: -0.25in;"> · <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Directors (David Smith, Jeff Dolan, Linda Anthony) <span style="line-height: 200%; margin: 0in 0in 0pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; text-align: justify;">** <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Performance Gap: Cause Analysis ** <span style="line-height: 200%; margin: 0in 0in 0pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; text-align: justify; text-indent: 0.5in;">** <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Actual Current Performance. **<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Each department under the supervision of a director is structured and operates in the manner that meets the need for that department. However there is very little understanding on the lower level of how the responsibilities of the individuals are actually impacting other business partners or even worse the other units within the same departments. Each department has somewhat of an assembly line structure whereby individuals are performing a specific task and are not knowledgeable of the entire picture. <span style="line-height: 200%; margin: 0in 0in 0pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; text-align: justify;"><span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">There is a definite bottleneck when it comes to information sharing both from executives and from the team members. I have provided two examples below: <span style="line-height: 200%; margin: 0in 0in 0pt 0.5in; mso-add-space: auto; mso-list: l1 level1 lfo3; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; text-align: justify; text-indent: -0.25in;"><span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">1. I sat with an individual who gladly showed me her manual process for completing her job because the system she used has been down for 5 months. She and her manager has been working for 5 months with IT to get this issue resolved but the director of her department was never made aware of this problem until I mentioned it last week. <span style="line-height: 200%; margin: 0in 0in 0pt 0.5in; mso-add-space: auto; mso-list: l1 level1 lfo3; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; text-align: justify; text-indent: -0.25in;"><span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">2. I sat with another individual so that I can better understand the process of her job. During my time with her she complained about the time lapse between sending the report to IT for format conversion and receiving the new version back to be submitted. When asked why it was being sent to IT and what are the two formats being used in her process, she had no clue; she just said she was trained this way. Not once has she considered asking IT about the process nor did she think she herself can complete this task until I spoke with her. <span style="line-height: 200%; margin: 0in 0in 0pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; text-align: justify; text-indent: 0.5in;">** <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Desired Performance. **<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Employees in this department must be knowledgeable of the overall roles and responsibilities of the department and must be able to identify how their role aligns with the overall goal of the department and ultimately Laureate. They must be able to understand how information impacts different departments and be active participants in improving our processes and procedures. <span style="line-height: 200%; margin: 0in 0in 0pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; text-align: justify; text-indent: 0.5in;">** <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Performance Gap. **<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Information is not communicated to all members of the departments in a timely fashion or never at all. Knowledge of task and process flow are not being shared or understood by the individuals who perform the tasks at hand. The environment does not lend itself to information sharing and some employees are not taking the initiative to seek information. <span style="line-height: 200%; margin: 0in 0in 0pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; text-align: justify; text-indent: 0.5in;">** <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Cause Analysis. **<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">The problem developed due to the rapid growth of the organization over the last several years which required the Operations department to sub-divide in order to handle the volume of support needed by the organization. These changes also required leadership changes, new process and procedures, and new technologies to support the workload of the departments. Throughout these changes department information infrastructure did not evolve at the same pace causing for inconsistency and lack of education. <span style="line-height: 200%; margin: 0in 0in 0pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; text-align: justify;">** <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Organizational History and Background ** <span style="line-height: 200%; margin: 0in 0in 0pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; text-align: justify; text-indent: 0.5in;">** <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Goals. **<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">The goal of the department is to move into a Shared Services model by which our department supports the operations of several partner schools within the Laureate Network. Although the model has begun to be implemented the department understands the importance of implementing the right policies and procedures in place before taking on multiple institutions. <span style="line-height: 200%; margin: 0in 0in 0pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; text-align: justify;"><span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;"> ** History. **This department began a little over 9 years ago with one individual conducting the responsibilities of the financial business. That soon grew two years later to a bursar department, today it is now a Student Operations department which consists of Bursar, Registrar, Collections and Operations Systems and Reporting sub departments. The teams use the same data systems but in different ways, there are some overlapping of information but the system is not equipped to handle all of the tasks desired so there are many manual processes in place. With 63 people on staff and several more to be added in 2011, it is vital that the proper communication channel is implemented to ensure consistency and efficiency throughout the department. <span style="line-height: 200%; margin: 0in 0in 0pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; text-align: justify; text-indent: 0.5in;">** <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Mission and Vision. **<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;"> Expanding access to quality higher education to make the world a better place. <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Across our worldwide network of higher education institutions, we share a mission to make quality higher education accessible and affordable so that more students can pursue their dreams. It’s a mission we believe will help make the world a better place.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">At the center of our vision is value—defined by our students and those who employ them. A professionally-oriented education with an international perspective helps prepare Laureate students to achieve and succeed in the global marketplace. <span style="line-height: 200%; margin: 0in 0in 0pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; text-align: justify;">** <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Three Intervention Strategies  ** <span style="line-height: 200%; margin: 0in 0in 0pt 0.25in; mso-list: none; tab-stops: .5in; text-align: justify; text-indent: 0.25in;">** <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Low end intervention. **<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Use the resources already available to the department through the organization. There are already members of the department that have working knowledge of creating and customizing the intranet as desired. No Cost! <span style="line-height: 200%; margin: 0in 0in 0pt 0.25in; mso-list: none; tab-stops: .5in; text-align: justify; text-indent: 0.25in;">** <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Middle end intervention. **<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">To assist with closing the communication gap that exist amongst the teams, I would recommend a team summit which will allow all managers and directors to identify best practices, share processes, brainstorm new ideas to overcome issues and objections that they may encounter within their teams. A $6,000 to $10,000 annual budget to support a 1-day summit which will be held off site and requires travel for managers who are at other locations. <span style="line-height: 200%; margin: 0in 0in 0pt 0.25in; mso-list: none; tab-stops: .5in; text-align: justify; text-indent: 0.25in;">** <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">High end intervention. **<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Implementing a knowledge base system that can be used amongst teams and eventually external departments could prove to be an effective solution to overcoming the communication barrier amongst the teams. The creation and support of a knowledge base system will be on the high end as it will range from $69 to $135 per user or require an even bigger investment upfront for our IT team to implement in house. <span style="line-height: 200%; margin: 0in 0in 0pt 0.25in; mso-list: none; tab-stops: .5in; text-align: justify;">** <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Justification for Intervention Strategy  ** <span style="line-height: 200%; margin: 0in 0in 0pt; mso-add-space: auto; mso-list: none; tab-stops: .5in; text-align: justify; text-indent: 0.5in;"><span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">The purchase of the knowledge base system will be too costly for the department as it requires each person to have a license to the system to retrieve information. The budget for 2011 fiscal year has already been submitted and approved by the organization, and thus the department will not be able to afford any big ticket items (O’Connell, 2011). This solution also present the barrier in which the information will not be easily accessible to other business partners that interact with the department. It is critical that the department’s business partners can retrieve particular documents that outline our processes and procedures (Smith, 2011). The shared model approach that the department will be implementing later in the year will be impacted if this model was implemented (O’Connell, 2011). <span style="line-height: 200%; margin: 0in 0in 0pt; mso-add-space: auto; mso-list: none; tab-stops: .5in; text-align: justify; text-indent: 0.5in;"><span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;"> Although the team summit will go along with the team managers working towards resolution and learning about each other’s departments, this solution would be scheduled for one or two days and may not be effective long term. Director Dolan (2011) stated that he would like to have “a platform in which every department have ownership and authority over confidential information, and still have an area in the platform that allow everyone in the department to locate and retrieve public information.” Director Anthony (2011) said that the department needed an environment in which partner schools representatives can access the same information as the internal representatives. The summit may be one platform to get the team together but may not support the long term communication goals for the departments. Also due to the budget already approved for 2011, it is unlikely that the team will be able to afford a summit since it would require for some managers to travel to the location and the company would need to pick up accommodation cost. <span style="line-height: 200%; margin: 0in 0in 0pt; mso-add-space: auto; mso-list: none; tab-stops: .5in; text-align: justify; text-indent: 0.5in;"><span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">I have chosen the low end intervention as it was the only feasible solution to this problem. I say that because it will be irresponsible of me to ignore the resources already available to us which our department has not taken advantage of to consider interventions of additional cost to the department. <span style="line-height: 200%; margin: 0in 0in 0pt; mso-add-space: auto; mso-list: none; tab-stops: .5in; text-align: justify; text-indent: 0.5in;"><span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Therefore the primary solution is to implement the use of Microsoft SharePoint site which the organization has already put into place for all departments. SharePoint provides the department with a centralize location to house information, the ability to manage and maintain information specific to the department, grant necessary permissions to the entire population or subgroups as needed, create learning communities, have discussions and wikis, check in or out documents, track retrieval of information, and share calendars events just to name a few features. <span style="line-height: 200%; margin: 0in 0in 0pt; mso-add-space: auto; mso-list: none; tab-stops: .5in; text-align: justify; text-indent: 0.5in;"><span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">FIGURE 1 Microsoft SharePoint <span style="line-height: 200%; margin: 0in 0in 0pt; mso-add-space: auto; mso-list: none; tab-stops: .5in; text-align: justify; text-indent: 0.5in;"><span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">http://sharepoint.microsoft.com/en-us/product/capabilities/Pages/default.aspx <span style="line-height: 200%; margin: 0in 0in 0pt; mso-add-space: auto; mso-list: none; tab-stops: .5in; text-align: justify; text-indent: 0.5in;"><span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">With the proper training, expectations, and the utilization of the SharePoint site by all levels of the department I believe the SharePoint site will be the main resources for our teams going forward. <span style="line-height: 200%; margin: 0in 0in 0pt; mso-add-space: auto; mso-list: none; tab-stops: .5in; text-align: justify; text-indent: 0.5in;"><span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;"> <span style="line-height: 200%; margin: 0in 0in 0pt 0.25in; mso-list: none; tab-stops: .5in; text-align: justify;">** <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">The Manager’s Many Roles ** <span style="line-height: 200%; margin: 0in 0in 0pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; text-align: justify;"><span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;"> ** Project Management Techniques **. As the Operations Training Manager, I will be responsible for completing most of the task related to implementing the department’s SharePoint site along with training the teams. <span style="line-height: 200%; margin: 0in 0in 0pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; text-align: justify; text-indent: 0.5in;">** <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Resource Management Techniques. **<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;"> There will be several resources including myself that will be used in developing the SharePoint site for the department beginning with a group of individuals which represents the departments, then working with the IT department, members of the executive team, and finally including all members of the department within the training. <span style="line-height: 200%; margin: 0in 0in 0pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; text-align: justify; text-indent: 0.5in;">** <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Delivery System Management Techniques **<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">. The organization as a whole already has Microsoft SharePoint installed as the organization intranet system. Every department was allotted space within that intranet site to create and customize an information sharing platform visible to only those members who has permission to do so. Therefore the creation of the department’s SharePoint site will be part of this larger infrastructure and will be accessible to members of the Operations team through the company’s intranet site. This means employees must be using the organization’s network through their work computers to gain access to the information house on the SharePoint site. <span style="line-height: 200%; margin: 0in 0in 0pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; text-align: justify; text-indent: 0.5in;">** <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Information Management Techniques. **<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Information related to this project will be stored on the shared drive where all interested individuals can review documents and status updates related to this project. During my communication with the pilot group and executive stakeholders, I will be sure to provide the location of this information for future references. I have enclosed the below project outline below to show the task that must be completed for this project. <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;"> || <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Maria Rodriguez & group members <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;"> ||  <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">1 day   || <span style="line-height: 200%; margin: 0in 0in 0pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;"> ** <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">The Manager as Change Agent ** <span style="line-height: 200%; margin: 0in 0in 0pt; mso-add-space: auto; mso-list: none; tab-stops: .5in; text-indent: 0.5in;">** <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Financial and Budget Information. **<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Due to the fact that the technology is already installed and supported by the organization, there is no need for additional funds to be allocated to this project. Having a training manager dedicated to the department means that training can be built and conducted at no additional cost to the department and there will be a resource available for supporting knowledge management thereafter. The organization’s learning management system will be used to track and maintain completion of the training to ensure that all members are prepared to successfully use the technology. <span style="font-family: 'Times New Roman','serif'; font-size: 12pt;"> <span style="line-height: 200%; margin: 0in 0in 0pt; mso-add-space: auto; mso-list: none; tab-stops: .5in; text-indent: 0.5in;">** <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Technical Information: **<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;"> The existing utilization of this technology by other departments confirms that this technology can be supported by the organization’s servers and technical team. With the right permissions granted from the Information Technology department, and the developer understanding the infrastructure of the already existing intranet, the SharePoint site will be developed within a reasonably short timeframe. The existing infrastructure of the intranet allows each department to be established one level below the parent site, and link to all other sites when needed. The below image depicts the structure of the organization’s intranet infrastructure: <span style="height: 102.3pt; margin-left: -3.9pt; margin-top: -8.05pt; position: absolute; width: 523.25pt; z-index: 251668480;"> <span style="font-family: 'Times New Roman','serif'; font-size: 12pt;">
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Tasks  ||  <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Description   ||  <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Resources   ||  <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Duration   ||
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">1  || <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Establish and communicate to focus/pilot group  || <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Maria Rodriguez  ||  <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">5 days   ||
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">2  || <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Conduct group interviews (identify read, write, and review permissions during this session)
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">3  || <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Design infrastructure for department’s SharePoint site based on group interview   || <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Maria Rodriguez  ||  <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">3 days   ||
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">4  || <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Gain the necessary permissions from IT for development  || <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">IT and Maria Rodriguez  ||  <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">1 day   ||
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">5  || <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Gain focus group and executive team input  || <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Group Members, Executive team, & Maria Rodriguez  ||  <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">3 days   ||
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">6  || <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Develop SharePoint Site  || <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Maria Rodriguez  ||  <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">21 days   ||
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">7  || <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Test SharePoint site (navigation, links, spelling)  || <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Maria Rodriguez  ||  <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">3 days   ||
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">8  || <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Assign permissions to pilot group  || <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Maria Rodriguez  ||  <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">1/2 day   ||
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">9  || <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Build SharePoint training  || <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Maria Rodriguez  ||  <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">7 days   ||
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">10  || <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Train pilot group  || <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Maria Rodriguez  ||  <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">1 day   ||
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">11   || <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Pilot group upload and test environment (navigation, upload, links, spelling)  || <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Group Members  ||  <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">3 days   ||
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">12  || <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Provide training (teams will be trained per their allowable permissions)  || <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Maria Rodriguez & operations team members  ||  <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">7 days   ||
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">13  || <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Launch department SharePoint Site  || <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Maria Rodriguez  ||  <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">1 day   ||
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">14  || <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Provide support for the teams and their managers  || <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Maria Rodriguez  ||  <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 150%;">Follow-up   ||
 * Laureate Networks   ||
 * Department 1   ||
 * Department 2   ||
 * Department 3   ||

<span style="line-height: 200%; margin: 0in 0in 0pt; mso-add-space: auto; mso-list: none; tab-stops: .5in; text-indent: 0.5in;"><span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;"> ** <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Project Assessment. ** <span style="line-height: 200%; margin: 0in 0in 0pt; mso-add-space: auto; mso-list: none; tab-stops: .5in; text-indent: 0in;"><span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;"> Summative evaluation will be a SharePoint training which covers the navigation and overall goal of the site. This training will be stored in the learning management system whereby all members of the team can complete the training from their computers. <span style="line-height: 200%; margin: 0in 0in 0pt; mso-add-space: auto; mso-list: none; tab-stops: .5in; text-indent: 0in;"><span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;"> Formative evaluation will take place as managers and directors post information to the SharePoint site and members of their teams retrieve the information. SharePoint has a reporting tool that can assist with the tracking what information is being retrieved and how many individuals are utilizing the site. As a trainer, my materials will also be posted on the site so as to drive traffic to the platform and encourage familiarity of the environment.